boat hire in Santorini · Hanse 470es — Hanse Yacht 470es (2012)

TOTAL FAILURE, A terribly bad experience with a skipper with mental balance problems We embark around 7:45 pm in Akrotiri Bay, Santorini where there is no marina or port, all the transfer is done through the Dinghy After half an hour of being all on the boat, the captain begins to ask that we had a bad introduction, to which we told him that we were a little surprised, that we had hired the boat with a skipper, that we were unaware that he would come with his wife , from there the captain lost absolute control and went crazy... The atmosphere became very tense, I tried to calm him down and cope with the situation to save my vacation, but there was no way, a very bad attitude, with no desire to please the customer and as if he were doing us a favor more than a service . He made us comply with what he said as a condition for us to stay on the boat, but later he asked us to sleep that night on the boat and leave the next day, to which we told him that we preferred to leave that same night. We agreed that he would take only me to the coast so that I could find someone to take my family and the suitcases out of the sailboat, while we are mounted on the Dinghy with the rope held by his wife from the boat, a small wave comes and gives us around, here the captain returns to a state of rage and insults, he accuses me of being responsible for the capsize and extorts us to pay for the repair of the outboard motor and to pay him for the two days as a skipper and the diesel he consumed to come from Herkalion. He called Click&Boat several times to cancel the trip, at that time no one answered us, I tried to contact a commercial who followed up on the rental and there was no response, he argued that he had not received a penny from Click&Boat and that I was not going to get paid and I had to pay the round trip expenses from Herkalion-Santorini. In the end, a fisherman came to look for us in a small rowing dinghy at 10:15 pm, but he removed the platform from the sailboat and said that until they paid him, no one would leave the sailboat The atmosphere was very tense, my two daughters were crying, very worried about everything that was happening and the crazy captain smashing his cell phone on the floor and acting without any kind of control, in the end I agreed to pay him his 900 euros in cash, for the engine 370 euros, 360 skipper and 170 diesel, I am still waiting for my invoice that I inform that I would be sending it Starting my vacation, after having flown 14 hours from North America, to find this clown and ruin my vacation. I would not recommend using this element at all, he should be undergoing psychiatric treatment I reported the case two hours after leaving the sailboat, and did not receive a response from Click&Boat until 60 hours later, after having made a reminder at 48 hours. Despite the fact that they say on the platform that they respond before 24 hours on weekdays